FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Orders & Payments
Below are some of are common questions about orders
What payment methods can I choose from?
We accept Cash on Delivery (COD), UPI, Net Banking, Debit/Credit Cards, and Wallet Payments.
Can I return/cancel my order?
Yes, you may return or cancel your order before it is shipped. Please contact our Customer Care Team at the earliest to change or cancel your order.
How long will it take to process my return?
Once we confirm your return request, we will schedule a pickup within 1-3 business days. After the product is received and inspected, refunds are processed within 5-7 business days.
How long will it take to deliver my order?
Standard delivery within India takes 3-7 business days. For remote locations, delivery may take slightly longer.
Can I pay using Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) for all eligible orders across India.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer free shipping?
Yes, we offer free shipping on all orders across India, with no minimum purchase requirement
How do I track my order?
You will receive a tracking link via email or SMS once your order is shipped. You can also track your order from your Umami Studio account.
What is the process to return a product?
To return a product, please contact our Customer Care Team within 5 days of delivery. The product must be unused, in original packaging, and in resellable condition
When will I receive my refund?
Refunds are processed within 5-7 business days once the returned product is inspected and approved.
Product Information
Below are some common questions about our products
Are your products handmade?
Yes, all our products are handcrafted with care by skilled artisans using high-quality materials
Can I customize a product?
Yes, we offer limited customization options. Please contact our support team for more details
Are your products eco-friendly?
Our designs are crafted with sustainability in mind, using eco-conscious materials wherever possible.
Customer Care
How can I contact customer support?
You can reach us at hello@umamistudio.com or +91 9876543210.
What are your customer support hours?
Our support team is available from 10:00 AM to 7:00 PM, Monday to Saturday.
Store Credit Vouchers
What is a store credit voucher?
Store credit vouchers are redeemable on our website and can be used for future purchases
How do I redeem my store credit voucher?
Simply enter the voucher code at checkout, and the credit amount will be automatically applied to your order.
Where can I use my store credit voucher?
Store credit vouchers can be used exclusively on our website.
Promotions & Offers
How do I apply a promo code?
You can enter your promo code during checkout in the “Enter Coupon Code” section.
Can I use multiple promo codes in one order?
No, only one promo code can be applied per order.